Frequently Asked Questions
Everything you need to know about your Lumene beauty experience.
Are Lumene products suitable for sensitive skin?
Yes, many of our products are formulated specifically for sensitive skin. We use high-quality, Nordic-inspired ingredients that are dermatologically tested to ensure safety and efficacy for all skin types.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Currently, we ship to most major countries globally. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Are your products cruelty-free?
Absolutely. Lumene is committed to ethical beauty practices. We do not test our products or ingredients on animals, nor do we commission third parties to do so.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.